Terms, Conditions & Policies

 

Preliminary

  • 1. These are the rules of Aspers Northampton Casino.
  • 1.1. The Proprietor of Aspers (Northampton) Casino is operated by Aspers (Northampton) Limited (the Proprietor or Aspers)

The Objects of the Casino are:-

  • 2. To provide patrons with opportunities for lawful gaming and other social and recreational facilities including the provision of food and refreshments.

Constitution

  • 3. The casino is owned by the Proprietor. All powers of the Proprietor in these rules may be exercised by the Directors of Aspers (Northampton) Limited and by Management of the casino.
  • 3.1. The Proprietor will provide the casino with the premises and all reasonable necessities for carrying on the business of the casino in accordance with its objects and these rules.
  • 3.2. The Proprietor shall be the sole authority for interpreting the rules of the casino premises and settling any disputes relating to the affairs of the casino. The conduct of patrons and any questions arising as to the rights or powers or duties of the Proprietor in relation to the casino shall be solely determined by the Proprietor.

Officers and Management

  • 4. Any one or more members of Management may review Aspers World membership applications and suspensions.
  • 4.1. The Proprietor or Company Officers may from time to time repeal or amend these rules as they see fit for the wellbeing of the casino and its patrons. Any rules or regulations so decided shall be binding on the patrons.
  • 4.2. Self-exclusion (SENSE) may only be reviewed after 6 months has elapsed and by the General Manager, Deputy General Manager or CSM Gaming.

General Rules

  • 5. The casino will open during the hours permitted for the time being by the Gambling Act or any amending or substitute legislation. Intoxicating liquor may only be supplied in the casino during the hours permitted by the premises licence and whilst the casino is open and prepared to receive patrons.
  • 5.1. Patrons must be at least 18 years of age or over to enter the premises.
  • 5.2. Any patron who appears to look under 25 will need to prove they are 18 or over by providing photographic identification.
  • 5.3. The Proprietor reserves the right to shut off any portion of the casino premises at any time to exclude patrons there from.
  • 5.4. The Proprietor will prevent access to the casino to anyone acting in a disorderly manner or anyone who in its judgement is intoxicated.
  • 5.5. Patrons are prohibited from bringing alcohol onto the premises and may be refused entry if found in possession of alcoholic beverage.
  • 5.6. Patrons whose personal attire is unacceptable to Management may be refused entry.
  • 5.7. The Proprietor reserves the right to request any patron who is believed to be intoxicated to leave the premises.
  • 5.8. In the interests of safety of all patrons and staff, patrons must be prepared to offer any hand luggage, bags, carriers or the like for inspection by the Proprietors staff appointed to that duty. The Proprietor and Management reserve the absolute right to refuse permission to carry any articles that appointed staff consider being inappropriate for passage into the casino.
  • 5.9. All property whatsoever from time to time brought into the casino by any patron shall be at the sole risk of the person bringing such property onto the premises and neither the Proprietor nor any employee of the Proprietor shall be liable for any loss or damage to any such article, however occasioned.
  • 5.10. No games of hazard or of chance shall be played on the casino premises other than those games agreed by the Proprietor in the course of its business.
  • 5.11. No patron may participate in gaming on the casino premises on behalf of any person not present on the premises at the time, and no patron shall so participate or endeavour to participate unless he is present on the casino premises at the time.
  • 5.12. The Proprietor shall fix total monies payable in respect of any game played at the casino for which table money is chargeable and the time or sessions during which such games may be played in accordance with the provisions of these rules.
  • 5.13. No credit shall be given to enable any persons to take part in gaming or in respect of losses by any person in gaming, to which rule shall be no exception.
  • 5.14. The details of customers shall be kept in files administered by 'The Data Controller Aspers Casino'. All enquiries should be addressed to The Data Controller at the casino premises. Subject data shall be held for the purpose of legal compliance, the commercial use of the Casino and for the prevention and detection of crime. Such data shall include photographic images where appropriate. The casino premises have CCTV surveillance which incorporates video and audio recording. CCTV is used for the protection and security of Aspers staff, property and customers. Aspers shall comply with the Data Protection Act 2018 with respect to the retention of data, data processing and disclosure.
  • 5.15. In addition, the Proprietor will use information for administration, customer services, marketing and carrying out appropriate security or financial checks. Marketing may contact members by mail, e-mail, phone or text messaging service about our services or promotions, which may be of interest to members unless the member has specifically indicated no correspondence in their original application. Personal Information, such as your name, email address, telephone number, etc. the Proprietor or by using our third-party subcontractors for the purpose of providing you with promotional materials, concerning the products, services, websites and applications which relate to: (i) other companies within the Group; (ii) Brand Owner; or (iii) Group's business partners and affiliates (collectively: "Marketing Affiliates"), which we believes may interest you.
    We may also share and disclose personal information with our Marketing Affiliates for the purpose of providing you different marketing offers, which we, or our Marketing Affiliates, believe are relevant for you. Our Marketing Affiliates may use this Personal Information for different marketing techniques, such as direct email, SMS and telephone marketing purposes.
  • 5.16. For the comfort of all patrons, mobile phones must not be used whilst at the gaming tables or poker tables during a hand.
  • 5.17. Cameras or any other recording device may not be used in the casino without the approval of the Management.
  • 5.18. The Proprietor has absolute discretion to require any patron found in possession or suspected of being in possession of any electrical, mechanical or computerised article or device for use in component within the Casino premises to leave the premises and where appropriate to suspend, terminate membership or not allow access to the Casino.
  • 5.19. The Proprietor is committed to ensuring the health and safety of its staff, patrons on the premises so far as is reasonable and practicable and the proprietor will comply with all relevant legislation and approved codes of practice. The staff and patrons have a responsibility to act in a responsible manner to ensure their own health and safety and that of others in the casino.
  • 5.20. The Proprietor is committed to maintaining a safe environment in which patrons may enjoy the facilities provided. The manufacture, distribution, dispensation, possession or use of drugs or controlled substances is prohibited on the premises (this includes all land, property, building and parking areas) and offenders' membership will be revoked. The Proprietor will also cooperate with the police in such matters.
  • 5.21. The Proprietor will not tolerate disruptive behaviour. Behaviour will be deemed 'disruptive' if casino property is intentionally damaged, threatening, abusive, indecent or insulting words or behaviour are used towards its patrons or the Casinos employees. The Proprietor has an absolute discretion to suspend or terminate the membership or refuse entry. The Proprietor will share information about any criminal act or disorder committed in the casino by patrons with other Proprietary Casinos and the Authorities.
  • 5.22. The Proprietor has a strict policy against discrimination and will not knowingly permit others to discriminate against any patron or staff member on the grounds of sex, race, disability, age, sexual orientation or religious beliefs. The Proprietor will not tolerate any conduct which may potentially constitute harassment or discrimination against any patron or staff member.
  • 5.23. The Proprietor may initiate and will fully support a criminal investigation following an act of violence against any of its patrons or its employees.
  • 5.24. The Proprietor will remove and exclude from the premises any person suspected or found to have cheated or committed another criminal act. Under these circumstances any attempt to enter the premises will render the excluded person liable to civil action and in accordance with which the Proprietor will seek to recover its costs of such action. The Proprietor will also pursue criminal prosecution against those who commit offences on its premises.
  • 5.25. The Proprietor reserves the right to withhold funds where there is knowledge or suspicion that those funds have been exclusively or partly obtained unlawfully, whilst full investigations are concluded. Funds will be retained in the event the investigation confirms unlawful activity has taken place.
  • 5.26. Systematic or organised money lending between clients on the premises is strictly forbidden.
  • 5.27. Smoking is only permitted in the designated area. Any person found to be smoking on the premises, not in the designated area, may be asked to leave.
  • 5.28. A patron who self-excludes or is casino led excluded agrees that the Proprietor will not be liable for any matter whatsoever if they enter Aspers premises prior to the expiry of the exclusion period.

Protection of Customer Funds

  • 6. Funds are not protected in the event of the insolvency of Aspers (Northampton) Limited.

Complaints and Disputes

  • 7. Any complaint or dispute should be raised immediately with a member of the Management team. Should you be dissatisfied with the outcome of a gaming dispute you should ask a member of the Management team for an alternative dispute resolution (ADR) leaflet which outlines the process of further complaints.

Experian Identification Check

  • 8. An electronic identity check may be carried out at the customer's request for Aspers World membership. Please note that this ID check does NOT leave a credit "footprint" on an applicant's credit record. The ID check leaves an ID soft print that is only visible to the individual and not to any lenders and therefore does NOT affect an individual's credit history or the ability to obtain credit. At no point during this search has The Proprietor accessed any credit or financial information on the applicant.

Anti-Money Laundering & Counter Terrorist Financing ("AML/CTF")

  • 9 Patrons will be required to produce identification which is acceptable to Aspers when gaming or transacting at certain threshold levels to ensure compliance with AML/CTF legislation.
  • 9.1 Aspers may, as part of its ID verification processes and general enhanced due diligence procedures, conduct checks on patrons with recognised fraud prevention and/or credit agencies to ensure compliance with AML/CTF legislation.
  • 9.2 The Proprietor has a legal obligation to ensure that any funds played in our casinos are legitimate and may, as part of its regulatory requirements seek or request information relating to the source of patrons' funds which may be used for gaming transactions or in connection with any other business relationship. Aspers also reserves the right not to proceed with any transaction and/or to freeze any monies in its possession until such time that (i) Aspers has obtained the required information to its sole satisfaction and (ii) Aspers has completed any other processes that may be required under its policies and/or procedures or AML/CTF legislation.
  • 9.3 The Proprietor has a legal obligation to ensure that any funds played in our casinos are legitimate. In addition to identification and occupation we may request further information to evidence source of funds. The information will not be shared with other businesses and records will be maintained in accordance with the Data Protection Act 2018.

Responsible Operator

  • 10. The Proprietor recognises that a small proportion of its patrons may experience problems as a result of their gambling. The Proprietor is committed to a policy of promoting a responsible attitude to gambling and provides free literature within it's' casinos for the information and benefit of all. The Proprietor will ensure that its management and staff are aware of this issue so that they may offer assistance wherever possible. The Proprietor also offers a self-exclusion programme via Self Enrolment National Self Exclusion (SENSE) with a minimum exclusion period of 6 months.
  • 10.1 From 1st June 2018 if you exclude or have excluded via SENSE, Voluntary Self-Exclusion and or Casino Led Excluded and you enter any Aspers Casino the following terms will apply:-
    • 1) Money or money's worth staked by you or by any such third party on your behalf, and/or any winnings arising therefrom will be forfeited
    • 2) Gambling losses incurred by you, or by any such third party where they have gambled on your behalf, will not be reimbursed.

      "Money or money's worth staked" includes (without limitation) not only money, money's worth, gambling chips and/or tokens paid to and accepted by Aspers Casino in respect of a gambling transaction but also:

    • a. Gambling chips and/or tokens in respect of which, in advance of any gambling transaction taking place, money and/or money's worth has been exchanged; and/or
    • b. Money, money's worth, gambling chips and/or tokens which have been inserted into a gaming machine or gambling terminal (whether or not any gambling transaction has taken place)

Aspers World Loyalty Terms and Conditions

  • 11. Aspers World terms and conditions govern participation in the Aspers World program and the issue and use of the Aspers World Cards. Aspers World rules are displayed on the website and a copy is available on request.

Privacy Statement

  • 12. We may disclose personal data if required to do so by law or in the good faith belief that such action is necessary to (a) allow us comply with any legal obligation or legal process served on us or our websites; (b) to assist with the prevention and/or detection of criminal activity; and (c) protect and defend the rights of us, or our websites or users of our websites.

    In order to uphold our duty in respect of responsible gambling and to comply with the Money Laundering Regulations 2017, we share personal information with our 'online gaming' partners.

    We also share personal data with other casino's in respect of data sharing schemes relating to barred customers, and with our business partners and subcontractors to allow them to provide services to us.

These terms and conditions govern participation in the Aspers World program and the issue and use of the Aspers World cards. In these terms and conditions “Aspers” means Aspers Group Limited and “Member” means a person to whom a card has been issued.

These terms and conditions should be read in conjunction with the casino rules, available online at www.aspersnorthampton.co.uk. If you apply to join Aspers World, you agree to these terms.

  1. To participate in Aspers World, Members must be 18 years or over.
  2. Aspers World is free to join.
  3. Employees of Aspers are not eligible to join Aspers World.
  4. Subject to these terms, Aspers World may entitle a Member to benefits, to be determined and awarded at Aspers’ absolute discretion, on the basis of information recorded on the card during the Member’s visits to participating casinos operated by Aspers.
  5. Admission to Aspers World may only be granted at Aspers’ absolute discretion following an application for membership. An application may only be made in respect of an individual.
  6. Full membership will require valid photo identification along with a photographic image being taken of the applicant and retained by Aspers, before full membership is accepted. Aspers reserves the right to refuse an application for any reason and shall not be obliged to explain its reasons for its refusal.
  7. Valid photo identification is defined as current passport, current UK photo driving licence, current EEA member state identity card, current international photo driving licence, current resident permit (resident permit please ask at Guest Services for details).
  8. Aspers World Passenger cards will be offered to those guests who do not have valid photographic identification.
  9. Aspers World Passenger cardholders will not receive a prize wheel sign up offer unless they show valid photographic identification and convert their passenger card into full membership.
  10. All Aspers World cards remain the property of Aspers.
  11. Aspers Online: by registering through the express opt in box on the Aspers World application form, and subject to selecting marketing contact permissions, you acknowledge that the Aspers Group may share and/or disclose your personal information such as your name, email address and telephone number with our business partner Daub Alderney Limited “Daub”, with regards to setting up an Aspers Online account. We may also share and disclose personal information with “Daub” for the purpose of providing you with marketing offers for Aspers Online which we believe may be of interest to you. Daub Alderney Limited shall hold and treat any customer data to the extent required as if “Daub” was a data controller of such customer data for the purposes of the Data Protection Act 2018. Daub Alderney Limited is licensed and registered with the UK Gambling Commission (licence number 39022). Daub Alderney Limited registered at Turing House, Gibauderie, St Peter Port, GY1 1XN.
  12. Aspers reserves the right to change the terms and conditions for Aspers World in line with the Gambling Commissions Licence Conditions and Codes of Practice (LCCP) “fair and open provisions”, customers will be notified of material changes to terms and conditions before they come into effect and can be by a notice being displayed.
  13. The details of all Members are kept in files administered by: The Data Controller, Aspers (Northampton) 6 Commercial Street, Northampton, NN1 1PJ. Aspers may use the information relating to Members for administration, customer services and marketing in accordance with the Data Protection Act 2018. We will not disclose any information to a third party except in-regards to Aspers Online registrations and Daub Alderney Limited as identified in clause eleven of these terms and conditions, or to prevent fraud, in the event of criminal activity or if required by law.
  14. Aspers may suspend or withdraw membership from any Member who in its view abuses the Aspers World program or in any way brings the Aspers World program into disrepute.
  15. Only one membership per person is permissible.
  16. Members can only have one active account and a maximum of three active cards at any one time.
  17. Only the Member listed on the card may participate in the Aspers World program and use the card.
  18. Members giving their card or details to any other person for the purposes of using this to gain benefits may have their membership either cancelled or suspended at Aspers’ absolute discretion.
  19. The benefits of Aspers World are intended for the use of the Member registered to the card.
  20. It is the responsibility of the Member to notify Aspers of any change to their details including but not limited to a change to their name and/or address.
  21. In the event of death or bankruptcy of a Member, membership of the Aspers World program will be cancelled and no benefits will be accrued.
  22. Members who are excluded from Aspers’ casino facilities for any reason, including their own self-exclusion, will have their card and all accrued benefits cancelled.
  23. Freeplay Xtra can be earned and redeemed at Aspers casinos and The Casino MK subject to Aspers World terms and conditions.
  24. It remains the responsibility of the Aspers World cardholder to ensure Aspers World cards are inserted properly into the machine when playing slots or electronic roulette.
  25. Aspers Management reserves the right to adjust Freeplay Xtra balances due to misuse, machine malfunction or computer error etc.
  26. In the event of a lost or stolen card, the issue of a replacement card to a Member is at Aspers’ absolute discretion.
  27. Aspers are not responsible for lost or stolen cards, including any resulting misuse.
  28. In the event of a dispute, Aspers’ decision will be final and binding.
  29. Members who opt out of Aspers World will not be entitled to any benefits. Any Member who has opted out may apply to re-join the program.
  30. Any Member may be excluded from Aspers World at Aspers’ absolute discretion.
  31. Aspers will not be held responsible nor have any liability for third party products and services for whatsoever reason and howsoever arising.
  32. Governing Law - both parties agree that these terms and conditions shall be governed in all respects by and construed in accordance with the laws of England and Wales and both parties each submit to exclusive jurisdiction of the courts of England and Wales.

ASPERS WORLD BENEFITS

Access to prize offers on tables, poker, slots or electronics requires Aspers World Voyager, Gold, VIP or Elite membership. Players must handover their membership card when redeeming prizes at Guest Services.

Aspers World Voyager Card

Voyager cardholders will be eligible for the following benefits:

  • Complimentary cloakroom access (excluding Aspers Casino Westfield Stratford City)
  • One complimentary spin on the Aspers World prize wheel awarded at sign up or upon conversion of an Aspers World Passenger card into full membership.
  • Access to prize offers through the gaming tables and electronic gaming hot seats promotions - see prize offer terms and conditions.
  • Complimentary tea, coffee and draught soft drinks when playing on tables, poker, slots and electronics.
  • Collect Freeplay Xtra on slots and electronics to be redeemed on slots, electronics, food and beverage.
  • Discounted food, alcoholic and non-alcoholic beverage options, subject to terms and conditions. Responsible service of alcohol guidelines applies. Alcoholic beverages will be at Aspers’ discretion and, in particular, with their service will not be linked to whether, or when, you begin, or continue, to gamble.
  • Access to seasonal partner promotions.
  • Receive Aspers World Voyager birthday offer.
  • Receive regular e-newsletters.

Aspers World Gold Card

Gold cardholders will be eligible for the following benefits:

  • Complimentary cloak room access.
  • One complimentary spin on the Aspers World Prize wheel awarded at sign up to Aspers World.
  • Access to prize offers through the gaming tables and electronic gaming hot seats promotions - see prize offer terms and conditions.
  • Complimentary tea, coffee and draught soft drinks when playing on tables, poker, slots and electronics.
  • Collect Freeplay Xtra on slots and electronics to be redeemed on slots, electronics, food and beverage.
  • Access to seasonal partner promotions.
  • Receive Aspers World Gold birthday offer.
  • Discounted food and non-alcoholic beverage menu options – terms and conditions apply.
  • Discounted food, alcoholic and non-alcoholic beverage options, subject to terms and conditions. Responsible service of alcohol guidelines applies. Alcoholic beverages will be at Aspers’ discretion and, in particular, with their service will not be linked to whether, or when, you begin, or continue, to gamble.
  • Receive regular e-newsletters.

Aspers World VIP Card

VIP cards are awarded by invitation only. VIP cardholders will be eligible for the following benefits:

  • Complimentary cloak room access.
  • One complimentary spin on the Aspers World Prize wheel awarded at sign up to Aspers World.
  • Access to prize offers through the gaming tables and electronic gaming hot seats promotions - see prize offer terms and conditions.
  • Complimentary tea, coffee and draught soft drinks when playing on tables, poker, slots and electronics.
  • Collect Freeplay Xtra on slots and electronics to be redeemed on slots, electronics, food and beverage.
  • Access to seasonal partner promotions.
  • Receive Aspers World VIP birthday offer.
  • Card usage entitles you to free daily parking at Westfield Stratford City and The Gate Car Park Newcastle.
  • Complimentary food and non-alcoholic beverage menu options – terms and conditions apply.
  • Discounted food, alcoholic and non-alcoholic beverage options, subject to terms and conditions. Responsible service of alcohol guidelines applies. Alcoholic beverages will be at Aspers’ discretion and, in particular, with their service will not be linked to whether, or when, you begin, or continue, to gamble.
  • Invitations to exclusive VIP events and tailored experiences.
  • Complimentary entry into VIP gaming tournaments.
  • Receive regular e-newsletters.

Aspers World Elite Card

Elite cards are awarded by invitation only. Elite cardholders will be eligible for the following benefits:

  • Complimentary cloakroom
  • Complimentary monthly Super Wheel token
  • Complimentary Super Wheel spin on your birthday
  • Collect Freeplay Xtra on slots and electronics to be redeemed within the Casino
  • Free entry into Slots & Electronics tournaments
  • Opportunity to qualify for the monthly Aspers World Slots Club
  • Free entry into casino promotions
  • Entry into Blackjack & Roulette tournaments
  • Access to seasonal partner promotions
  • Receive Aspers World Elite birthday gift
  • Card usage entitles you to free daily parking at Westfield Stratford City and The Gate Car Park Newcastle
  • Complimentary taxis at selected casinos
  • Complimentary car wash and valet service at selected casinos
  • 100% discount on drinks, subject to terms and conditions. Responsible service of alcohol guidelines applies. Alcoholic beverages will be at Aspers’ discretion and in particular, with their service will not be linked to whether, or when, you begin, or continue, to gamble
  • 100% discount on gaming and snack menu
  • 100% discount on restaurant meals, subject to terms and conditions
  • Receive regular e-newsletters
  • Enhanced odds welcome gift & promotions
  • Priority service within the casino
  • Complimentary hotel accommodation
  • Invites to exclusive events and tailored experiences
  • Invitations to selected sports events
  • Invites to try new games within the casino
  • Dedicated VIP Manager
  • Exclusive premium events
  • Complimentary entry & experiences to Port Lympne Reserve & Howletts Wild Animal Park
  • Preferential rates at selected Crown Resorts
  • Exclusive Online offers

How to get an Aspers World Card

To receive the full benefits of Aspers World, simply bring valid photo identification along to Guest Services and ask to sign up to Aspers World.

To cash out or buy-in over £1500, valid photo identification is required.

How to Use Your Card

Once you have received your Aspers World card, simply insert the card into your gaming machine whilst you are playing or hand to your table games dealer and this will enable you to access instant prize rewards, receive details of all the latest offers, access to promotions and exclusive invites to special events.

Collect Freeplay Xtra

Freeplay Xtra will automatically accrue every time you use your card and game on slots, electronic roulette or card games at any Aspers casino. Each gaming transaction will earn you Freeplay Xtra at a rate of 2% of average theoretical win based on game hold and turnover during your session.
Freeplay Xtra balances will be expired once a customer has been inactive for a period of three months. Inactive means failing to record any carded visit or purchase at any Aspers property.

Redeeming Freeplay Xtra

Freeplay Xtra can be redeemed once you have accrued a minimum of £1 in value.
Freeplay Xtra can be redeemed as additional gaming credit on slots and electronics or can be used for full or part payment on food and beverage purchases. To redeem Freeplay Xtra on slots simply enter your six-digit pin number (day, month, year of birthday in 01 01 01 format) via the player display screen and choose the amount you wish to redeem. Balances are only redeemable in £1 amounts. To redeem your Freeplay Xtra on food and beverage purchases simply hand over your card at the point of purchase and instruct the member of staff on how much you would like to redeem.

Aspers World Restaurant Birthday Offer

  1. Open to invited Aspers World Gold, VIP and Elite cardholders only who must be 18 years or over.
  2. Invited Gold, VIP and Elite cardholders will be entitled to one annual birthday offer in the month of their birthday subject to opting in for one or more marketing contact permissions using the Aspers World application form.
  3. Marketing contact permissions include: email, SMS and or post.
  4. In order to receive a birthday offer, it is the responsibility of the Member to notify Aspers of any change to their details including but not limited to a change to their name, email, phone number and/or address.
  5. Aspers accepts no responsibility for delays by the postal services or for any other circumstances outside of our control.
  6. The Aspers World birthday offer may be extended or reduced at management discretion in line with the Gambling Commissions Licence Conditions and Codes of Practice “fair and open provisions”, customers will be notified of material changes to terms and conditions before they come into effect and can be by a notice being displayed.
  7. Aspers reserve the right to withdraw or amend the offer at any time in line with the LCCP “fair and open provisions”.
  8. Any disputes must be raised immediately with a member of the Management team.
  9. The birthday offer must be redeemed by the named recipient.
  10. Cardholders will need to show their Aspers World Gold, VIP and Elite card when redeeming the offer.
  11. Gold cardholders are entitled to two starters, two mains, two sides and two desserts. Drinks are not included.
  12. VIP and Elite cardholders are entitled to four starters, four mains, four sides and four desserts. Included drinks being those within the Aspers World offering.
  13. Invited Members must redeem their restaurant birthday offer between and including the first and last calendar day of their birthday month.
  14. Birthday offers are only valid in the casino restaurant for Sunday to Thursday only – please see casino restaurant opening hours available online.
  15. Birthday offers not available for redemption on Fridays or Saturdays.
  16. Any customer who is barred or excluded from the premises under any circumstance will not be allowed to take up the birthday offer.

Birthday Prize Wheel Token Offer

  1. Open to invited Aspers World Voyager cardholders only who must be 18 years or over.
  2. Aspers World cardholders will be entitled to a maximum of one birthday prize wheel token in the calendar month of their birthday subject to opting in for one or more marketing contact permissions using the Aspers World application form.
  3. Marketing contact permissions include: email, SMS and or post.
  4. In order to receive a birthday prize wheel token, it is the responsibility of the Member to notify Aspers of any change to their details including but not limited to a change to their name, email, phone number and/or address.
  5. Aspers accepts no responsibility for delays by the postal services or for any other circumstances outside of our control.
  6. The Aspers World prize wheel birthday token offer may be extended or reduced at management discretion in line with the Gambling Commissions Licence Conditions and Codes of Practice “fair and open provisions”, customers will be notified of material changes to terms and conditions before they come into effect and can be by a notice being displayed.
  7. Aspers reserve the right to withdraw or amend the offer at any time in line with the LCCP “fair and open provisions”.
  8. Any disputes must be raised immediately with a member of the Management team.
  9. Invited Members need to collect their birthday prize wheel token from Guest Services.
  10. Invited Members can collect their birthday prize wheel token from 12:00am on the first day of their birthday calendar month.
  11. Invited Members have until 23:59 on the last day of their birthday calendar month to collect their birthday token.
  12. Prize Wheel terms and conditions apply.

Welcome Back two free bets on roulette tables that could win you £5

  1. Welcome Back offer for invited Aspers World Voyager, Gold, VIP and Elite cardholders only who must be 18 years or over.
  2. Valid for use on a straight up roulette bet only.
  3. One voucher to be played per spin only.
  4. Can only be redeemed with a valid Aspers World card.
  5. Valid on date of issue only.
  6. Voucher value is £0.01p and for 500:1 roulette bet only.
  7. Maximum winning pay-out is £5.
  8. There is no cash alternative for this offer.
  9. The complimentary roulette bet offer may be extended or reduced at management discretion in line with the Gambling Commissions Licence Conditions and Codes of Practice “fair and open provisions”, customers will be notified of material changes to terms and conditions before they come into effect and can be by a notice being displayed.
  10. Aspers reserve the right to withdraw or amend the offer at any time in line with the LCCP “fair and open provisions”.
  11. Any disputes must be raised immediately with a member of the Management team.
  12. Vouchers are not for resale. Any defaced or photocopied prize voucher or similar will not be accepted.
  13. Any customer who is barred or excluded from the premises under any circumstance will not be allowed to take up the free bet offer.
  14. Guest must be opted into Email or SMS to receive this offer.
  15. Aspers Casino accept no responsibility for delayed or undeliverable communications.

Welcome Back two free bets on roulette tables that could win you £50

  1. Welcome Back offer for invited Aspers World Voyager, Gold, VIP and Elite cardholders only who must be 18 years or over.
  2. Valid for use on a straight up roulette bet only.
  3. One voucher to be played per spin only.
  4. Can only be redeemed with a valid Aspers World Voyager, Gold, VIP or Elite card.
  5. An Aspers World Voyager, Gold, VIP or Elite card must be presented to the dealer when redeeming the free bet offer.
  6. Valid on date of issue only.
  7. Voucher value is £0.01p and for 5000:1 roulette bet only.
  8. Maximum winning pay-out is £50.
  9. There is no cash alternative for this offer.
  10. The complimentary roulette bet offer may be extended or reduced at management discretion in line with the Gambling Commissions Licence Conditions and Codes of Practice “fair and open provisions”, customers will be notified of material changes to terms and conditions before they come into effect and can be by a notice being displayed.
  11. Aspers reserve the right to withdraw or amend the offer at any time in line with the LCCP “fair and open provisions”.
  12. Any disputes must be raised immediately with a member of the Management team.
  13. Vouchers are not for resale. Any defaced or photocopied prize voucher or similar will not be accepted.
  14. Any customer who is barred or excluded from the premises under any circumstance will not be allowed to take up the free bet offer.
  15. Guest must be opted into Email or SMS to receive this offer.
  16. Aspers Casino accept no responsibility for delayed or undeliverable communications.

Welcome Back Two Free Beverages

  1. Valid for one use on select alcoholic and non-alcoholic beverage options which are: house draught beer, house wines, house spirits and draught soft drinks.
  2. Maximum one beverage per voucher.
  3. Can only be redeemed with a valid Aspers World Voyager, Gold, VIP or Elite card.
  4. Can only be redeemed at Aspers bars and cannot be used with valet or table service.
  5. An Aspers World Voyager, Gold, VIP or Elite card must be presented to a member of staff when redeeming a free beverage offer.
  6. Valid on date of issue only.
  7. There is no cash alternative for this offer.
  8. The Welcome Back free beverage offer may be extended or reduced at management discretion in line with the Gambling Commissions Licence Conditions and Codes of Practice “fair and open provisions”, customers will be notified of material changes to terms and conditions before they come into effect and can be by a notice being displayed.
  9. Aspers reserve the right to withdraw or amend the offer at any time in line with the LCCP “fair and open provisions”.
  10. Any disputes must be raised immediately with a member of the Management team.
  11. Vouchers are not for resale. Any defaced or photocopied prize voucher or similar will not be accepted.
  12. Complimentary offers of alcohol are subject to responsible service of alcohol guidelines. Alcoholic beverages will be at Aspers’ discretion and, in particular, with their service will not be linked to whether, or when, you begin, or continue, to gamble.
  13. Any customer who is barred or excluded from the premises under any circumstance will not be allowed to take up the complimentary drink offer.
  14. Guest must be opted into Email or SMS to receive this offer.
  15. Aspers Casino accept no responsibility for delayed or undeliverable communications.

Terms and Conditions – Prize Wheel (Stratford, Milton Keynes, Newcastle)

  1. Open to Aspers World Voyager, Gold, VIP or Elite cardholders only who must be 18 years or over.
  2. The prize wheel promotional period will begin 12:00pm Saturday 01 July 2017.
  3. Aspers reserve the right to withdraw or amend the promotion at any time in line with the Gambling Commissions Licence Conditions and Codes of Practice “fair and open provisions”, customers will be notified of material changes to terms and conditions before they come into effect and can be by a notice being displayed.
  4. Any disputes must be raised immediately with a member of the Management team.
  5. The prize wheel token can only be played once and can only be played on the Super Wheel gaming table.
  6. Players must place their prize wheel token inside the promotion bets box on the Super Wheel table layout.
  7. Prize tokens must be placed before the dealer calls “no more bets” and spins the Super Wheel.
  8. No prize tokens will be accepted once the Super Wheel has been spun.
  9. Prize wheel tokens placed whilst the Super Wheel is in motion will be deemed void.
  10. The potential prize on offer will be based on where the wheel comes to rest.
  11. All prizes on offer are clearly displayed at the Super Wheel gaming table and at Guest Services.
  12. If the wheel clapper lands in between two segments, the previous segment to pass the clapper will be the final result.
  13. Prizes cannot be exchanged for the cash equivalent or for an alternative prize in any circumstances.
  14. The prize wheel token and any winning Aspers food and beverage prize vouchers are not redeemable for cash.
  15. No change will be given on Aspers food and beverage vouchers.
  16. Prize tokens and Aspers food and beverage vouchers cannot be resold.
  17. Any defaced or photocopied prize voucher or similar will not be accepted.
  18. Food and beverage prize vouchers: management reserves the right to refuse the service of alcohol at any time. Responsible service of alcohol applies.
  19. Players can transfer the prize wheel token to any Aspers World Voyager, Gold, VIP or Elite cardholder.
  20. Players can transfer any winning Aspers food and beverage vouchers to any Voyager, Gold, VIP or Elite cardholder.
  21. Any customer who is barred or excluded from the premises under any circumstance will not be allowed to claim a prize through the prize wheel.
  22. Prize redemption cut-off dates are clearly printed on winning prize vouchers.
  23. The promotion is not available to employees of the Aspers UK Holdings Limited group or anyone associated with the group or its employees.
  24. Aspers Group Limited cannot accept responsibility for any damage, loss, injury or disappointment suffered as a result of accepting any prize.

Terms and Conditions – Prize Wheel (Northampton)

  1. Open to Aspers World Voyager, Gold, VIP and Elite cardholders only who must be 18 years or over.
  2. The prize wheel promotional period will begin 12:00pm Saturday 01 July 2017.
  3. Aspers reserve the right to withdraw or amend the promotion at any time in line with the Gambling Commissions Licence Conditions and Codes of Practice “fair and open provisions”, customers will be notified of material changes to terms and conditions before they come into effect and can be by a notice being displayed.
  4. Any disputes must be raised immediately with a member of the Management team.
  5. The prize wheel token can only be played once.
  6. Players must present their prize wheel token to a member of staff at the prize wheel.
  7. The potential prize on offer will be based on where the wheel comes to rest.
  8. All prizes on offer are clearly displayed at Guest Services.
  9. If the wheel clapper lands in between two segments, the previous segment to pass the clapper will be the final result.
  10. Prizes cannot be exchanged for the cash equivalent or for an alternative prize in any circumstances.
  11. The prize wheel token and any winning Aspers food and beverage prize vouchers are not redeemable for cash.
  12. No change will be given on Aspers food and beverage vouchers.
  13. Prize tokens and Aspers food and beverage vouchers cannot be resold.
  14. Any defaced or photocopied prize voucher or similar will not be accepted.
  15. Food and beverage prize vouchers: management reserves the right to refuse the service of alcohol at any time. Responsible service of alcohol applies.
  16. Players can transfer the prize wheel token to any Aspers World Voyager, Gold, VIP or Elite cardholder.
  17. Players can transfer any winning Aspers food and beverage vouchers to any Voyager, Gold, VIP or Elite cardholder.
  18. Any customer who is barred or excluded from the premises under any circumstance will not be allowed to claim a prize through the prize wheel.
  19. Prize redemption cut-off dates are clearly printed on winning prize vouchers - see back of prize voucher for further details.
  20. The promotion is not available to employees of the Aspers UK Holdings Limited group or anyone associated with the group or its employees.
  21. Aspers (Northampton) Limited cannot accept responsibility for any damage, loss, injury or disappointment suffered as a result of accepting any prize.

Aspers World Lapsed Member Campaign Terms & Conditions

  • Free bet voucher to be redeemed at Cash Desk
  • Free Drink voucher to be redeemed at Guest Services

Terms and Conditions for £5 Table Bet Voucher:

  • Voucher only valid on Gaming Tables.
  • Limited to one voucher per person.
  • Valid for one play only except in the event of a tie, in which case the voucher may be played again.
  • Voucher has no cash value and is non-redeemable.
  • Can be exchanged for colour chips on Roulette and
  • played on one spin.
  • Not to be used in-conjunction with any other offer.
  • Valid on date of issue.
  • Management reserves the right to withdraw
  • this offer at any time.
  • Any disputes must be raised immediately.

Terms & Conditions for free drink voucher:- (Milton Keynes and Newcastle)

  • Voucher valid for one free drink per person.
  • Drink available is 1 pint of: Amstell, Foster’s, John Smith’s, Strongbow Original, Strongbow Dark Fruits OR 1 x 175ml glass of House Wine OR 1 x Draught Soft Drink.

Terms & Conditions for free drink voucher:- (Northampton)

  • Voucher valid for one free drink per person.
  • Drink available is 1 pint of: Foster’s, Heineken, Strongbow, John Smith’s OR 1 x 175ml glass of House Wine OR 1 x Draught Soft Drink

Privacy Policy

Introduction

Aspers UK Holdings Ltd (the Group) is dedicated to protecting your personal information and informing you about how we use it. This privacy policy applies to transactions and activities and data gathering throughout the Group both land based and Internet based\Online. Please review this policy periodically as We may revise it without notice. This policy was last revised 18th May 2018. Each time you use Aspers casino services and gaming products or provide us with information, by doing so You are accepting the practices described in this privacy policy at that time.

Data We Collect from You

In order to run our business and to provide you with information about products or services that may be of interest to you, We may collect "personal information" (i.e. information that could be used to contact you directly such as full name, postal address, phone number, credit/debit card information or email address) or "demographic information" (i.e. information that you give us or that we collect, that is not personal information; this may include but is not limited to post code, home town, gender, username, age/birth date, browsing history information, your IP address and registration history.

If you join Aspers World, our loyalty program, we will also record your facial image and verify you are who you say you are by requesting some form of ID. This ID information will also be recoded. When you join Aspers World you will be given an Aspers World card, this can then be used at the gaming tables or in most of our Electronic products and for F&B purchases. A full set of terms and condition for Aspers World can be found on our web sites. Each time you use the Aspers World card we will record details of you visit to the Casino and we will also record any transaction you perform on the Gambling Products. When you use your card at the gaming tables the same will apply we will record the details of your gambling activity.

How we Use Personal Information

We use your personal information to enable us to efficiently run our business and to contact you about products and services that may be of interest such as events and promotions.

We also use your Personal Information to ensure we comply with the Casino Industry Gambling Regulations as specified by our Regulator, The Gambling Commission.

In order to uphold and comply with Anti-Money Laundering Regulations 2017 wemay pass on your Personal Information to Law Enforcement authorities who may make such requests in the line of their investigations.

If you have given explicit consent to do so then we will also share your Personal Information with our Aspers Online partner Stride, who will provide you with specific products and offers relating to Aspers Online.

How to Edit or Update Your Information

The accuracy and integrity of your Personal Information is very important to us. If you feel at any time that the information we hold about you is incorrect or requires updating then please contact us by any means possible and we will update or correct our records.

We may periodically contact you or speak to you in person about the accuracy of your Personal Information as our efforts to ensure it is accurate are ongoing.

Information Retention

How long are we going to inform the customer we will keep their information

We do under normal circumstances and if you have not requested otherwise, retain your Personal Information for a minimum of 2 years.

If after 2 years you have made 1 or more visits to any of our Casino’s or you are an active online player at Aspers Online then we will contact you to verify that the information we hold about you is still accurate and that you are still happy for us to hold this information about you.

If after 2 years you have not made a registered* visit to any of our Casino’s or you are not an active online player at Aspers Online then we will remove your Personal Information from our databases and systems.

*A ‘registered’ visit is classified as a visit which has been recorded on our internal systems. Examples include via customer use of the Aspers World card, other recorded transactional activity or via redemption of a promotion (on-site).

Your Rights Regarding Your Personal Information

Under the General Data Protection Regulation instruction, you have a number of rights regarding your Personal Information. (what follows is a short explanation, full details can be found at the Information Commissionaires Office web site: https://ico.org.uk/ )

  • 1.1 You have the Right to be Informed
    You must be informed clearly and concisely regarding the purpose and legal basis of collecting and processing the information, who to contact if you have any issues relating to the information, where the information will be kept, if the information is to transferred to another country, who will access the information, the retention period, the right to withdraw consent or lodge a complaint, whether the provision of the personal information is part of a statutory or contractual requirement, the existence of any automated decision making.
  • 1.2 You have the Right to Access
    Obtain confirmation as to whether or not your personal data is being processed and, if so verify the lawfulness of processing, this Information must be provided free of charge and provided within one calendar month.
  • 1.3 Requests should be made in writing to the Aspers Data Protection Officer and you will need to provide both of the following:
    • Photo ID
    • Proof of address
  • 1.4 You have the Right to Rectification
    If your personal data is inaccurate or incomplete then you have the right to have this corrected. br If we have disclosed the personal data to third parties for verification purposes and the information has been updated or corrected then we will inform you of this where possible.
  • 1.5 You have the Right to Erasure
    We will remove your information without undue delay if:
    • The Processing is no longer necessary in relation to purpose
    • You withdraw consent
    • You object to processing (and there are no legitimate overriding grounds for ongoing processing)
    • The Processing is unlawful
    • Your Personal data has to be erased to comply with legal obligation
    We may refuse a request if:
    • We need to comply with legal obligation (to keep the data)
    • For vital interests or public interest
    • Archiving in relation to public interest, scientific/historic and statistical research
    • Exercise of legal claims
    A decision to refuse any request of Erasure will be made by the Board of Directors under advisement from the designated Data Protection Officer. Data Subjects have the right to appeal any decision made to the Information Commissioners Office. (ICO).
  • 1.6 You have the Right to Restrict Processing
    You have the right to restrict the processing of your information if you contest the accuracy of the information, if the processing is unlawful or if we no longer need the information but you require the data to establish, exercise or defend a legal claim.
  • 1.7 You have the Right to Data Portability
    You have the right to receive your personal data back from us in a structured and machine-readable format and transmit this data to another data controller.
  • 1.8 You have the Right to Object
    If the information you have provided is being processed on legitimate interests or the performance of a task is in the public interest of an official authority.
  • 1.9 If the information is being used for direct Marketing.
    You have the Rights in relation to automated decision making and profiling.
    You have the right not to be subject to a decision based solely on automated processing, including profiling.

Cases in Which We Share Personal Information

Your Personal information may be passed onto a third party in the event of a transfer of ownership or assets, or a bankruptcy. We may also disclose personal information when we determine that such disclosure is necessary to comply with applicable law, to cooperate with law enforcement or to protect the interests or safely of Aspers services. We may also disclose your personal information to our subsidiary companies and other affiliated legal entities and businesses with whom we are under common corporate control. All of our subsidiary and affiliated legal entities and businesses that receive your personal information from us will comply with the terms of this privacy policy with respect to the use and disclosure of such information.

Our Security Precautions

The Group and Aspers Online make every effort to ensure that your information is secure on our systems. We have staff dedicated to maintaining this Privacy Policy and other privacy initiatives, periodically reviewing our systems and network security.

The Group has security measures in place to protect against the loss, misuse and alteration of your personal information.

Changing our Privacy Policy for Previously Gathered Information

If at any point we decide to use your personal information in a manner materially different from that stated at the time it was collected, we will notify you by way of an email or by post. This Privacy Policy is available on all our websites and we encourage you to review it periodically. Please note we will continue to have the right to change this policy and any related practices and how we use your personal information without notice as described herein, provided that such changes shall only apply to information gathered on or after the date of change.

Contacting Aspers Casino

If you have any questions about this Privacy Policy, would like to submit a Data Subject Access Request or amend your current preferences/personal information, please contact our Data Protection Officer via email at collator@aspers.co.uk or in writing to:

Collator
Aspers Casino Westfield Stratford City
312 The Loft
Montfichet Road Olympic Park
London
E20 1ET

Alternatively, enquires can be made in person at any of our Aspers Casinos. Please note that in all circumstances ID verification will be required before any Personal Information is released.

Site Links

The materials that can be linked from linked sites are not maintained by us and we are not responsible for the contents thereof. Any reference to a linked site or any specific third party product or service by name does not imply or constitute its endorsement by us, and you assume all risk with respect to its use. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Copyright Notice

The copyright in the contents and materials of this website is owned by Aspers Group Limited. As content on the website is copyrighted, any unauthorised use of any materials on the web site may violate our rights pertaining to such material. If a user downloads the materials on the web site for personal or non-commercial use, the user must retain all copyright and other proprietary notices contained in the original materials on any copies of the material. Materials on the web site may not be modified, reproduced or publicly displayed, performed or distributed or used for any public or commercial purposes.

Disclaimer

The materials contained in this web site are for general information only and do not constitute advice on any matter. We accept no responsibility for any loss caused by reliance on any statement contained in this web site. Links to other sites from these pages are for information only and we accept no responsibility for any material contained within those sites.

Due to the nature of the electronic communication process, we cannot, nor do we, guarantee or warrant, that access to our website (or any part of it) will be uninterrupted, or without delay and we accept no liability in this respect. Furthermore, whilst we make all reasonable attempts to exclude viruses from this website, we cannot ensure that it will be free of viruses and we cannot and do not accept any liability in this respect. You are therefore recommended to take all appropriate safeguards before downloading or accessing information from this website.

This disclaimer and any claim based on use of information from this website shall be governed by the laws of England and the parties submit to the exclusive jurisdiction of the Courts of England and Wales.

Use of site: Users must be over 18 years old and comply with English law.

This site contains information, content, features, products and services which are suitable only for persons over 18. Therefore this website, and any part of it, is only available to those who are over 18 years of age. This site operates in accordance with and complies with all elements of English law, including data protection. By continuing to the next page or visiting, using, viewing the whole or any part of it or having any involvement whatsoever with this website you are confirming that you are over 18 and will not misuse the website in any way and continue to use this site in accordance with and compliance with all elements of English law. If you are under 18 years of age or do not agree to be bound or abide by this notice then you are not authorised to or visit, use, view the whole or any part of it or have any involvement whatsoever with this website and must leave the website immediately. We reserve the right to take action against those who do not.

Cookies

We collect information about your visit to our websites, including the date and time you access our websites. You cannot be identified from this information, and will be used by us purely for monitoring activity on our websites. We do not use “cookies” to collect and distribute information to third parties for marketing purposes.

A "cookie" is a piece of information, like a tag, that's stored on your computer, tablet or phone when you visit a website. Cookies make web surfing easier for the user by saving user preferences while visiting a website. The only personal information a cookie can contain is information supplied by the user. A cookie cannot read data off a user's hard drive or read cookie files created by other websites. The use of cookies is an industry standard that can be found on most major websites. Cookies help us determine which pages of our websites are popular by showing how and when users use our websites.

Many improvements and updates to our websites are based on such data as total number of users and pages viewed. Cookies allow this information to be easily tracked by us. We use information obtained from cookies to provide services better tailored to each user's needs. While this activity depends on the use of a "cookie", users of our websites have the option of disabling cookies via user's browser preferences.

Any changes to the use of cookies posted on our websites apply as soon as they are posted. By continuing to use our websites after any changes are posted, user, users acknowledge acceptance of those changes.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our websites. They include, for example, cookies that enable you to log into secure areas of our websites.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our websites when they are using them. This helps us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Provider Cookie IDs Expiry Description Further Information
Google Analytics __utma 2 years from set/update Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. Click here for more privacy information
Google Analytics __utmt 10 minutes Used to throttle request rate. Click here for more privacy information
Google Analytics __utmb 30 mins from set/update Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. Click here for more privacy information
Google Analytics __utmc End of browser session Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit. Click here for more privacy information
Google Analytics __utmz 6 months from set/update Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. Click here for more privacy information
Google Analytics __utmv 2 years from set/update Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics. Click here for more privacy information
Google Analytics _ga 2 years Used to distinguish users. Click here for more privacy information
Google Analytics _gid 24 hours Used to distinguish users. Click here for more privacy information
Google Analytics _gat 1 minute Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_. Click here for more privacy information

Third Parties

Please note that third parties may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Control Over Cookies

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it, or you can refuse cookies altogether. You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser "help" section will normally provide details on how to manage the cookie settings.

You can also delete cookies that have already been set. Alternatively, you may wish to visit http://www.aboutcookies.org.uk/, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

If you do not accept cookies your user experience on our websites may be affected as you may not be able to experience the full functionality of our websites.

Gaming Disputes

1. COMPLAINTS, DISPUTES & ALTERNATIVE DISPUTE RESOLUTION

  • 1.1. Aspers Group fully supports the objective detailed in the Gambling Act 2005 and are committed to best practice on gaming and social responsibility and will ensure gambling is conducted fairly and openly in accordance with company procedures.
  • 1.2 Aspers Group has put into effect policies and procedures designed to ensure the supervision at gaming tables is carried out by supervisors and dealers in order to ensure the integrity of gaming is not compromised.
  • 1.3 A complaint means a complaint about any aspect of the company and staff conduct in respect of the licensed activities, and a dispute is any complaint which -
    • a. Is not resolved at the first stage of the complaints procedure.
    • b. Relates to the outcome of the complainant’s gambling transaction.
  • 1.4 A complaint is an expression of dissatisfaction made to the licensee about any aspect of the conduct of licensed activities. This means that complaints relating purely to commercial issues, such as the service in the restaurant, the quality of the décor or facilities or the availability of space at a particular gaming table do not apply, as they would not indicate a possible threat to the licensing objectives.
  • 1.5 Should a customer have any complaint or dispute about any gambling related decision, this should be raised immediately with a member of the Aspers management team who should be able to settle this at the time. If it is not settled the customer will be given a gaming dispute leaflet and is free to raise any such complaint or dispute at any time within a date which is not less than 6 months from the date of the disputed incident. The request will be acknowledged within 24 hours of receipt where gambling facilities are available 24 hours a day or within three working days otherwise.
  • 1.6 The licensee’s process ends if the customers complaint remains unresolved eight weeks after the licence holder received it, or the customer and the licence holder reach a deadlock or final position in less than eight weeks. The licence holder will then write to the customer with a final letter to explain:
    • a. The final decision.
    • b. That this is the end of the operator’s complaints process.
    • c. How to escalate the complaint to an independent ADR entity if the customer wishes to do so. Therefore, should a customer not be satisfied with the decision, and all internal avenues of dispute resolution have been exhausted, they may refer the matter to the Independent Panel for Casino and Bingo Arbitration (IPCA).
  • 1.7 The IPCA is tasked with reviewing any disputes relating to the land-based casino and bingo industries that cannot be settled internally. Thus, if the customer remains dissatisfied with the decision regarding their gambling dispute, they may refer the matter in writing or by email to the Independent Panel for Casino Arbitration (IPCA) at the address below at any time up to 12 months from the end of the operator’s complaints’ process. The application will be acknowledged within three working days of receipt.

    NCF-IPCA
    Carlyle House
    235 Vauxhall Bridge Road London SW1V 1EJ info@ipca.org.uk
    www.nationalcasinoforum.co.uk/ipca/

2. ASPERS GROUP CASINO COMPLAINTS PROCESS

  • 2.1 Any gaming complaint should be resolved by the Dealer and/or Gaming Supervisor at the time of the incident, however if the Dealer or Gaming Supervisor is not able to settle the matter it will be referred to the Duty Manager and Surveillance.
  • 2.2 If you are not satisfied with the resolution of the dispute you will be given a gaming dispute leaflet and invited to put your concern in writing to the General Manager, Aspers Northampton, 6 Commercial Street, Northampton NN1 1PJ Email: Nh.gamingdisputes@aspers.co.uk
  • 2.3 In response to your enquiry the General Manager will respond to you by email or write to you after investigating the dispute, explaining the decision.
  • 2.4 If you are not content with the decision you may write to the Head of Regulatory Compliance & Audit, Aspers at The Gate, Newgate Street, Newcastle, NE1 5TG who will independently investigate the matter.
  • 2.5 If you are not satisfied with their findings you may escalate the matter further by having it referred to an Alternative Dispute Resolution entity (ADR) which is the Independent Panel for Casino Arbitration (IPCA) at www.nationalcasinoforum.co.uk/ipca/

3. ALTERNATIVE DISPUTE RESOLUTION FOR CASINO & BINGO ARBITRATION IPCA ADR PROCESS

  • 3.1 The ADR controller will assign an ADR official to investigate the complaint and notify all parties concerned.
  • 3.2 The ADR official will request all relevant evidence and documentation from all concerned parties and inform all parties of their right to withdraw at any time from the process. Both parties have a right to see the arguments, evidence, documents and facts put forward by the other party.
  • 3.3 The ADR official upon receipt of the evidence will notify the parties that the evidence received constitutes a ‘complete complaint file’. An outcome (proposed decision/resolution) to the dispute will be issued within 90 calendar days from the date the “complete complaint file” has been received (in “certain exceptional cases” in “highly complex disputes” the ADR official is free, at his/her own discretion, to extend the 90 calendar day deadline). During the course of the investigation the complainant will be kept in touch with progress at least every 30 days.
  • 3.4 The ADR official will normally provide a draft report allowing reasonable time for comment from all parties. This may include any statements made and opinions given by experts.
  • 3.5 The ADR official will consider any comments prior to completing the report.
  • 3.6 The ADR official will provide a final report to the ADR controller outlining the outcomes and grounds on which the proposed decision/resolution is based.
  • 3.7 When the ADR controller is satisfied that the process has been adhered to and the decision/resolution in the report is valid, the controller will forward the report to all parties concerned.
  • 3.8 In accordance with the Gambling Commission’s expectation, gambling operators will offer ADR which is binding on the operator (if accepted by the consumer) for disputes which would otherwise be taken to the small claims court (currently disputes of not more than £10,000). For disputes over £10,000, the ADR procedure need not be binding – this would allow, for example, that mediation could be employed for disputes of more than £10,000 or for adjudication decisions to be non-binding on the operator.
  • 3.9 In accordance with consumer protection requirements, the customer is not legally bound to abide by any IPCA decision and therefore this process does not deny the consumer his or her UK statutory consumer protections.

4. GROUNDS TO REFUSE TO DEAL WITH AN ALTERNATIVE DISPUTE RESOLUTION

  • 4.1 Entity must provide both parties with a reason for declining the dispute within 3 weeks of receiving the complete complaint file.
  • 4.2 The reasons a dispute can be refused† are if:
    • a. the consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity;
    • b. The dispute is frivolous or vexatious.
    • c. The dispute is being, or has been previously, considered by another ADR entity or by a court.
    • d. The value of the claim falls below or above the monetary thresholds set by the body; however, the IPCA does not set monetary thresholds.
    • e. The consumer has not submitted the complaint to the body within the time period specified by the body, provided that such time period is not less than 12 months from the date upon which the trader has given notice to the consumer that the trader is unable to resolve the complaint with the consumer.
    • f. Dealing with such a type of dispute would seriously impair the effective operation of the body;

      † For current refusal information please visit www.nationalcasinoforum.co.uk/ipca/

The Casino MK and Aspers Northampton Slots Tournament June 2019 - Terms and Conditions

Signification Conditions:-

  1. The Slots Tournament is open to Aspers World members only.
  2. Aspers World is open to all those aged 18 or over; photo ID required.
  3. The Slots Tournament is free to enter; no purchase necessary.
  4. Total value of prizes for the Slots Tournament is £5,000.
  5. There is a £1,000 prize pool for each tournament in June.
  6. The Slots Tournament will take place on Sunday June 2nd, 9th, 16th, 23rd and 30th 2019.
  7. Tournaments to take place at Aspers Casino Northampton and The Casino MK.
  8. Aspers reserve the right to withdraw or amend this offer at any time in line with Licence Conditions and Codes of Practice “fair and open” provisions
  9. Tournaments run at 8pm
  10. Participants can register from 7pm before the tournament starts at Guest Services.
  11. All entries are subject to maximum entry restrictions. Places will be awarded on a first come first served basis and subject to availability.
  12. Each round will consist of 10 (ten) Slots Games.
  13. Every participant will be awarded 10,000 points to play during the tournament, points have no cash value.
  14. The Number of Slots Machines available for each tournament round; Milton Keynes = 8 & Northampton = 4.
  15. Each tournament has a maximum of ten rounds.
  16. Maximum daily participants; Milton Keynes = 80, Northampton = 60.
  17. There are cash prizes for the top 4 participants with the highest number of points accumulated during the tournament.
  18. Prizes allocated as follows: 1st Prize = £400, 2nd Prize = £300, 3rd Prize = £200, 4th Prize = £100
  19. In the event of a tie breaker, a coin will be flipped to determine the winner.
  20. Each participant can only take part in one round per tournament.
  21. By taking part in Slots Tournament, participants agree to take part in all publicity, including photoshoots for website, PR and social media purposes.
  22. Any disputes must be raised immediately with a member of the management team.
  23. Any customer who is barred or excluded will not be permitted to win a prize under any circumstances.

June 2019 Slots Club Terms and Conditions – The Casino MK & Aspers Northampton

Significant Conditions

  1. Open to Aspers World members only
  2. Aspers World is membership free and open to all those aged 18 or over. Photo ID required
  3. June Slots Club starts June 2nd and ends on June 30th 2019.
  4. Slots Club membership is by invitation only and open to all Aspers World members who have met the appropriate Slots Play criteria between the qualification period (25/04/2019 – 23/05/2019)
  5. Qualification into June Slots Club does not guarantee automatic entry into any other Slots Club following 30th June 2019
  6. Below offers are not to be used in conjunction with any other offer
  7. Any disputes must be raised with a member of the management team

Pay £20 and receive £30 worth of slots play offer

  1. Voucher can only be redeemed by the Slots Club member named within Slots Club booklet
  2. A corresponding Aspers World card must also be presented at the point of redemption
  3. Voucher is not valid if detached from booklet prior to being redeemed
  4. Only one voucher per offer to be redeemed per Slots Club member
  5. Offer valid on date and between times stated on voucher
  6. Pay £20 and receive £30 worth of slots play
  7. Slots play is for B1 Slot machines only
  8. Slots play must be played on day of redemption
  9. Aspers and The Casino MK reserve the right to withdraw or amend this offer at any time

Complimentary Steak Night Voucher

  1. Voucher can be used for a complimentary Steak meal on Monday, June 3rd, 10th, 17th and 24th 2019.
  2. Offer is available after 6pm in Clary’s Grill.
  3. Not to be used in conjunction with any other offer or promotion
  4. Aspers reserves the right to withdraw and/or amend this offer at any time

Complimentary Sunday Lunch

  1. Available on Sunday, June 2nd, 9th, 16th, 23rd and 30th 2019
  2. Only valid from 12 noon until 7:00pm
  3. Only valid to the person named on the voucher
  4. Voucher is non-transferable

Steak Night - Terms and Conditions

  1. Only available on Mondays in Clary's from 6pm.
  2. Available to Aspers World members for £5.00 per person.
  3. Charge for Non-Aspers World Members is £11.00 per person.
  4. Steak meal includes an 8oz Rump Steak, tomato, mushrooms and chips.
  5. 3 side dishes are available from a selected list for only £5 (Excludes sweet potato fries).
  6. Not to be used in conjunction with any other offers or promotions.
  7. Management reserves the right to withdraw or alter this offer at any time.
  8. Any disputes must be raised immediately with a member of the Team.

Aspers Casino Online - Claim 100% bonus up to £500 on your first deposit – Terms & Conditions

  • In order to claim this offer, you must have a registered account with Aspers Online Casino.
  • The minimum deposit for each bonus is £20 and maximum bonus amount is £500 on the 1st deposit.
  • The bonus must be selected from the cashier in order for it to be credited. If a player ticks “I do not want a bonus” the bonus is forfeited.
  • Once you have made your first deposit, your play balance will be credited with a bonus worth the same amount of your deposit up to £500.
  • Your first deposit Bonus will be playable once you have used all of your real money balance (deposited funds and any of its subsequent winnings) and can be used on all games except Roulette and Jackpot Slots. In order to convert any Bonus winnings into real money, you will need to make bets worth 25x times your combined deposit and Bonus value on Slots & Scratchcards. Should you wish to use your bonus on any other game, bets placed on these will contribute only 10% towards the wagering conditions. Bets placed on Roulette and Jackpot Games do not count towards meeting these requirements.
  • All bonuses have a seven day expiry meaning if they are either partly or wholly unused, they will automatically be removed from your account.
  • Only the winnings can be redeemed from either bonus and the maximum amount a player can convert from bonus funds to real funds is £500 per bonus. At time of the bonus wagering requirements being met, the bonus amount and any excess wins will automatically be removed from the account.
  • The bonus offer is not available on payments through Neteller.
  • Bets using the Gamble Feature do not count towards the wagering requirement.
  • Unless stated this promotion cannot be combined with any other promotion offered at Aspers.com
  • If you request a withdrawal prior to having reached the minimum wagering requirements, the bonus and bonus winnings will be declared null and void.
  • All of the standard site terms and conditions apply.
  • Management reserves the right to withhold any bonus payment if it believes that the promotion has been abused and/or where the terms of the offer are not fulfilled, or any irregular wagering patterns are found.
  • Management reserves the right to withdraw or amend this offer at any time, without prior notice. The decision of the management team is final and no correspondence will be entered into.
  • By accepting the bonus, the player automatically accepts the terms and conditions of the bonus credited. Should you not want a bonus on your deposit, please tick the appropriate box in the cashier.
  • General Promotional Terms and Conditions apply

High hand promotion - Terms and Conditions

  • The casino will take £1 from every pot £10 or over. Monies accumulated will be held and distributed weekly for the “high hand” promotion
  • Every week, the highest hand gets the 80% of the High Hand Pot and the second highest hand the remaining 20%
  • Terms and Conditions of the High Hand promotion:
  • Open to Aspers World members only and those aged 18 or over only. Aspers is membership free and open to all those aged 18 or over. Photo ID required if you look under 21.
  • All players must be members in order to take part in this promotion. The promotions runs on a weekly basis.
  • The weekly run starts with the first cash game on a Friday and finishes at the end of the last cash game on a Thursday.
  • Four players minimum, players must use both hole cards to qualify. There must be a minimum of £10 in the pot to qualify for the high hand payout.
  • The hand does not need to go to showdown. Folded hands do not qualify.
  • Suits are irrelevant so if you have a Jack high straight flush in Diamonds and another one in Clubs both players will chop the money.
  • A leader board that keeps track of who is currently winning on a weekly basis will be kept.
  • Any disputes must be raised immediately with a member of management. Aspers reserve the right to withdraw and/or amend the offer at any time. By entering the winner agrees to take part in publicity, i.e. posing for a picture which can be used by Aspers for promotional activities.

Free Table Bet - Terms and Conditions

  • Open to Aspers World members only (free to join for all those aged 18 or over with photographic ID)
  • Entry into the promotion is free and visit based. No purchase necessary.
  • Table vouchers are part of specific promotions - for details such as validity please refer to the linked promotions' Terms & Conditions.
  • No cash alternative available.
  • The table bet must be used on the day of issue.
  • Table bet is available on any of the following table games with the following restrictions:
    • American Roulette (straight up bet only)
    • Three Card Poker (pair plus only)
    • Blackjack (main box only).
  • Table bet will be distributed in the denominations determined by Aspers Management without dispute.
  • Aspers Group accepts no responsibility for any: Damage, loss (including lost/stolen vouchers), injury or disappointment of any kind endured by any entrant partaking in the linked promotion.
  • Not to be used in conjunction with any other offer.
  • Not open to employees of Aspers Group Limited or anyone associated with the company or its employees.
  • Once redeemed, table bets will be retained by Aspers.
  • Any disputes must be raised with a member of the management team.
  • By participating members agree to take part in publicity.
  • Aspers reserve the right to withdraw or amend this promotion at any time and without notice.

SlotGuru App - Terms and Conditions

Aspers and The Casino MK cannot and will not be liable or responsible for your use of the SlotGuru App and any results. The SlotGuru app provides statistical machine volatility information but not does in any way predict your individual results. Please see terms and conditions of use at www.slotguru.net for further details. This does not affect your statutory rights. Please gamble responsibly.