Casino Rules


  • 1. These are the rules of Aspers (Northampton) Casino.
  • 1.1. The Proprietor of Aspers Casino is operated by Aspers (Northampton) Limited (the Proprietor)

The Objects of the Casino are:-


  • 2. To provide Patrons with opportunities for lawful gaming and other social and recreational facilities including the provision of food and refreshments;

Constitution


  • 3. The Casino is owned by the Proprietor. All powers of the Proprietor in these Rules may be exercised by the Directors of Aspers (Northampton) Limited and by Management of the Casino.
  • 3.1. The Proprietor will provide the Casino with the premises and all reasonable necessities for carrying on the Casino in accordance with its objects and these rules.
  • 3.2. The Proprietor shall be the sole authority for interpreting the rules of the Casino premises and settling any disputes relating to the affairs of the Casino. The conduct of Patrons and any questions arising as to the rights or powers or duties of the Proprietor in relation to the Casino shall be solely determined by the Proprietor.

Officers and Management


  • 4. Any one or more members of Management may review membership applications and suspensions.
  • 4.1. The Proprietor or Company Officers may from time to time repeal or amend these Rules as they see fit for the well being of the Casino and its Patrons. Any Rules or Regulations so decided shall be binding on the Patrons.
  • 4.2. Self exclusion may only be reviewed after 6 months has elapsed and by the General Manager or Head of Gaming.

General Rules


  • 5. The Casino will open during the hours permitted for the time being by the Gambling Act or any amending or substitute legislation. Intoxicating liquor may only be supplied in the Casino during the hours permitted by the Premises Licence and whilst the Casino is open and prepared to receive Patrons.
  • 5.1. Patrons must be at least 18 years of age or over to enter the premises.
  • 5.2. Any Patron who appears to look under 21 will need to prove they are 18 or over by providing photographic identification.
  • 5.3. The Proprietor reserves the right to shut off any portion of the Casino premises at any time to exclude Patrons there from.
  • 5.4. The Proprietor will prevent access to the Casino to anyone acting in a disorderly manner or anyone who in its judgement is intoxicated.
  • 5.5. Patrons are prohibited from bringing alcohol onto the premises and may be refused entry if found in possession of alcoholic beverage.
  • 5.6. Patrons whose personal attire is unacceptable to Management may be refused entry.
  • 5.7. The Proprietor reserves the right to request any Patron who is believed to be intoxicated to leave the premises.
  • 5.8. In the interests of safety of all Patrons and Staff, Patrons must be prepared to offer any hand luggage, bags, carriers or the like for inspection by the Proprietors staff appointed to that duty. The Proprietor and Management reserve the absolute right to refuse permission to carry any articles that appointed staff consider being inappropriate for passage into the Casino.
  • 5.9. All property whatsoever from time to time brought into the Casino by any Patron shall be at the sole risk of the person bringing such property onto the premises and neither the Proprietor nor any employee of the Proprietor shall be liable for any loss or damage to any such article, however occasioned.
  • 5.10. No games of hazard or of chance shall be played on the Casino premises other than those games agreed by the Proprietor in the course of its business.
  • 5.11. No Patron may participate in gaming on the Casino premises on behalf of any person not present on the premises at the time, and no Patron shall so participate or endeavour to participate unless he is present on the Casino premises at the time.
  • 5.12. The Proprietor shall fix total monies payable in respect of any game played at the Casino for which table money is chargeable and the time or sessions during which such games may be played in accordance with the provisions of these Rules.
  • 5.13. No credit shall be given to enable any persons to take part in gaming or in respect of losses by any person in gaming, to which rule shall be no exception.
  • 5.14. The details of customers shall be kept in files administered by ‘The Data Controller Aspers Casino’. All enquiries should be addressed to The Data Controller at the Casino Premises. Subject data shall be held for the purpose of legal compliance, the commercial use of the Casino and for the prevention and detection of Crime. Such data shal include photographic images where appropriate. Aspers premises have CCTV surveillance which incorporates be video and audio recording. CCTV is used for the protection and security of Aspers staff, property and customers. Aspers shall comply with the Data Protection Act 1998 with respect to the retention of data, data processing and disclosure.
  • 5.15. In addition the Proprietor will use information for administration, customer services, marketing and carrying out appropriate security or financial checks. Marketing may contact Members by mail, e-mail, phone or text messaging service about our services or promotions, which may be of interest to Members unless the Member has specifically indicated no correspondence in their original application.
  • 5.16. For the comfort of all Patrons, mobile phones must not be used whilst gaming whether at the gaming tables, electronic gaming terminals, gaming machines or in the card room.
  • 5.17. Cameras or any other recording device may not be used in the Casino without the approval of the Management.
  • 5.18. The Proprietor has absolute discretion to require any Patron found in possession or suspected of being in possession of any electrical, mechanical or computerised article or device for use in component within the Casino premises to leave the premises and where appropriate to suspend, terminate membership or not allow access to the Casino.
  • 5.19. It is the Proprietors policy not to discriminate, and not to knowingly permit others to discriminate, against staff or Patrons on the grounds of sex, race, disability, sexual orientation and religious beliefs. Management has an absolute discretion to suspend or terminate the Membership of any Patron found to be in breach of this policy.
  • 5.20. The Proprietor is committed to ensuring the health and safety of its Staff, Patrons on the premises so far as is reasonable and practicable and the proprietor will comply with all relevant legislation and approved codes of practice. Aspers Staff and Patrons have a responsibility to act in a responsible manner to ensure their own health and safety and that of others in the Casino.
  • 5.21. The Proprietor is committed to maintaining a safe environment in which Patrons may enjoy the facilities provided. The manufacture, distribution, dispensation, possession or use of drugs or controlled sub stancesis prohibited on the premises (this includes all land, property, building and parking areas) and offenders membership will be revoked. The Proprietor will also cooperate with the police in such
    matters.
  • 5.22. The Proprietor will not tolerate disruptive behaviour. Behaviour will be deemed ‘disruptive’ if casino property is intentionally damaged, threatening, abusive, indecent or insulting words or behaviour are used towards its Patrons or the Casinos Employees. The Proprietor has an absolute discretion to suspend or terminate the membership or refuse entry.
  • 5.23. The Proprietor has a strict policy against discrimination and will not knowingly permit others to discriminate against any Patron or Staff member on the grounds of sex, race, disability, age, sexual orientation or religious belief. The Proprietor will not tolerate any conduct which may potentially consti tute harassment or discrimination against any Patron or Staff member.
  • 5.24. The Proprietor may initiate and will fully support a criminal investigation following an act of violence against any of its Patrons or its Employees.
  • 5.25. The Proprietor will share information about any criminal act committed in the Casino by Patrons with other Proprietary Gaming Clubs or Companies and the Authorities.
  • 5.26. The Proprietor will remove and exclude from the premises any person suspected or found to have cheated or committed another criminal act. Under these circumstances any attempt to enter the premises will render the excluded person liable to civil action and in accordance with which the Proprietor will seek to recover its costs of such action. The Proprietor will also pursue criminal prosecution against those who commit offences on its premises.
  • 5.27. The Proprietor reserves the right to withhold funds where there is knowledge or suspicion that those funds have been exclusively or partly obtained unlawfully, whilst full investigations are concluded.
  • 5.28. Systematic or organised money lending between clients on the premises is strictly forbidden.
  • 5.29. Smoking is only permitted in the designated area. Any person found to be smoking on the premises, not in the designated area, may be asked to leave.
  • 5.30. A Patron who self-excludes agrees that the Proprietor will not be liable for any matter whatsoever if they enter Aspers premises prior to the expiry of the exclusion period.
  • 5.31 Full Betting Rules are available at the Guest Relations desk.
  • 5.32 Personal Ipads and laptops are not permitted to be used within the casino.

Protection of Customer Funds


  • 6. Funds are not protected in the event of the insolvency of Aspers Group Limited.

Complaints and Disputes


  • 7. Any complaint or dispute should be raised immediately with a member of the Management team. Should you be dissatisfied with the outcome of a gaming dispute you should ask a member of the Management team for a dispute resolution leaflet which outlines the process of further complaints.

Experian Identification Check


  • 8. An electronic identity check may be carried out at the customer’s request for Aspire Club membership. The charge for the electronic check will be £3. Please note that this ID check does NOT leave a credit “footprint” on an applicant’s credit record. The ID check leaves an ID softprint that is only visible to the individual and not to any lenders and therefore does NOT affect an individual’s credit history or the ability to obtain credit. At no point during this search has The Proprietor accessed any credit or financial information on the applicant.

Anti-Money Laundering & Counter Terrorist Financing (“AML/CTF”)


  • 9 (a) Patrons will be required to produce identification which is acceptable to Aspers Group when gaming or trans acting at certain threshold levels to ensure compliance with AML/CTF legislation.
  • (b) Aspers Group may, as part of its ID verification processes and general enhanced due diligence procedures, conduct checks on patrons with a recognised fraud prevention agency to ensure compliance with AML/CTF legislation.
  • (c) Aspers Group may, as part of its regulatory requirements seek information relating to the source of patrons’ funds which may be used for gaming transactions or in connection with any other business relationship Aspers Group also reserves the right not to proceed with any transaction and/or to freeze any monies in its possession until such time that (i) Aspers Group has obtained the required information to its sole satisfaction and (ii) Aspers Group has completed any other processes that may be required under its policies and/or procedures or AML/CTF legislation.

Responsible Operator


  • 10. The Proprietor recognises that a small proportion of its Patrons may experience problems as a result of their gambling. The Proprietor is committed to a policy of promoting a responsible attitude to gambling and provides free literature within its Casinos for the information and benefit of all. The Proprietor will ensure that its management and staff are aware of this issue so that they may offer assistance wherever possible. The Proprietor also offers a self-exclusion programme with a minimum self-exclusion period of 6 months up to 5 years. Further information on responsible gambling can be obtained via www.gambleaware.co.uk

Aspire Club Terms and Conditions

These are the terms and conditions which govern the issue and use of the Aspire Loyalty Card (“Card”). In these terms and conditions “Aspers” means Aspers Group Limited and “Member” means a person who is 18 or over and to whom a Card has been issued.

  • Patrons must be at least 18 years of age to participate.
  • These terms and conditions should be read in conjunction with the above Casino rules, and are available online at www.aspersnorthampton.co.uk

General Terms


  1. Admission to the Aspire Club (“Loyalty Scheme”) may only be granted at Aspers total discretion following an application to Aspire Membership. An application may only be made in respect of an individual.
  2. Suitable identification must accompany the application which shall include a photographic image being taken of the applicant and retained by the Casino, before membership is accepted. Aspers reserves the right to refuse an application for any reason and shall not be obliged to explain its reasons for its refusal.
  3. The Card remains the property of Aspers and Aspers reserves the right to change these terms and conditions for the Loyalty Scheme at anytime by posting such changes on its website and on the premises.
  4. Aspers may suspend or withdraw Membership from any Member who in its view abuses the Loyalty Scheme or in any way brings the Loyalty Scheme into disrepute.
  5. The details of all Members are kept in files administered by: The Data Controller, Aspers (Northampton) Casino, 6 Commercial Street, Northampton, NN1 1PJ and will be used for company purposes only.
  6. Employees of Aspers are not eligible for the Loyalty Scheme.
  7. Aspers reserves the right to suspend points to Members who have been suspended.
  8. Only one Membership of the loyalty scheme per person is permissible.
  9. The Loyalty Scheme has four status levels - blue, bronze, silver and gold and the benefits of each level can be explained in greater detail by either an Aspers Staff Member or at an Aspire Kiosk.
  10. Tier points must be earned annually in order to maintain status level.
  11. The Card and Loyalty Scheme benefits are not transferable.
  12. It is the responsibility of the Member to notify Aspers of any changes to their details including but not limited to their change of name and address. This may be done via an Aspers Member of Staff.
  13. Promotion or demotion of a Members current tier would be based on total Aspire points accrued and number of visits within a 12 month period..
  14. Any Patron who appears to be under 21 and participates in a cash poker game must be a Member.
  15. Aspers may use the information relating to Members for administration, customer services and marketing in accordance with the DPA.
  16. All benefits and rewards are subject to availability.
  17. Only the Member listed on the card may receive account information or engage in any transaction within the Loyalty Scheme.
  18. In the event of death or bankruptcy of a Member membership of the Loyalty Scheme will thereupon be cancelled and will also result in forfeiture of the available points balance.
    19. In the event of a lost or stolen Card, the issue of replacement Cards to a Member is at Asper’s absolute discretion.
  19. Members can only have one active Card at any one time.
  20. When door charges are in place, those Aspers casino customers in possession of a valid Aspire card will not have to pay that charge. The customer must have their own Aspire card and the charge waiver will only apply to them.
  21. Details on parking can be found at the Guest Relations Desk.

Accrual


  1. Members giving their Card or details to any other person for the purposes of using this to gain points may have their Memberships either cancelled or suspended at Aspers absolute discretion.
  2. Members can only accrue attendance points once per gaming day, per casino.
  3. A gaming day is defined as the opening hours of the casino as specified by the Rules.
  4. Total points balance is only valid for 3 months from the date of the last visit.
  5. Expired points cannot be reclaimed at any time.
  6. Points are awarded subject to system availability.
  7. Aspers reserves the right to adjust a Members point totals where points have accrued as a result of malfunction, operator fault, misrepresentation or any other reason.
  8. In the event of a dispute, Aspers decision will be final and binding.
  9. Members who opt out of the Loyalty Scheme forfeit all of their available points
  10. The amount of Aspire points a Member can earn is dependant on two factors;
  11. The Members current Aspire Tier.
  12. The Game that they play. Promotional literature, Aspers Staff, Aspers Online and the Aspire Kiosks can provide further information.
  13. Any Member who has opted out may apply to re-join the Loyalty Scheme and if accepted will not be able to re-instate any past accrued points at the time of opt out.
  14. No points will be earned on any purchase that is paid for by using points from the Loyalty Scheme.
  15. “Member get member” (explained in greater detail by an Aspers Member of Staff) earned points are only accrued on the introduction of an Aspire Member, not guests.
  16. Patron Aspire points will be removed when a Patron has not visited Aspers within 3 months.

Redemption


  1. Any vouchers/ rewards/ points cannot be redeemed/ exchanged/ transferred for cash.
  2. Any rewards that are redeemed and are subsequently lost are the sole responsibility of the Member.
  3. Aspers will not be held responsible and have any liability for third party products and services for whatsoever reason and howsoever arising.
  4. Once an order for any product is placed, it cannot be changed for another reward item.
  5. Any Member may be excluded from the upper tiers (silver and gold) based on Aspers absolute discretion.
  6. GOVERNING LAW - Both parties agree that these terms and conditions shall be governed in all respects by and construed in accordance with the laws of England and Wales and both parties each submit to exclusive jurisdiction of the courts of England and Wales.

Responsible Gambling

The Aspers Group is committed to conducting its business with integrity and to adopting respectable and ethical standards, acting across its business interests with due care and diligence. The Company is committed to compliance with the Gambling Act 2005, the Licence Conditions and Codes of Practice and the Licensing Act 2003.

The Company ensures that its employees are aware of and fully comply with the licensing objectives and will deal with the Gambling Commission in an open and co-operative way. We are committed to socially responsible gambling and run and support the Aspers initiative, 'Community Action for Responsible Gaming' (CARG), in any area that we operate an Aspers casino.

The Aspers Group has internal procedures in place to ensure that it's business is conducted in compliance with all relevant primary and secondary legislation. The procedures will be communicated to all relevant staff and all those staff members who are required to hold a Gambling Commission Personal Licence will have the requisite competency for the licence held and the responsibilities associated with that position. We have well established staff practices and procedures in place including procedures for all staff to report grievances.

We believe that a well structured and organised corporate business with well trained management and staff is essential to our success. We deliver this success within the UK gambling legislative framework, working with our regulator through our management and compliance teams.

Damian Aspinall
Damian Aspinall
Chairman

Managing your gambling

We all take risks, and gambling is a particular style of risk taking that is exciting and fun. For most people who enjoy gambling in a casino it is an entertaining experience.

The temptation to try your luck or experience an early win may be irresistible. Each time you win you may find that you spend your winnings on more gambling, and if you lose you may desperately continue, hoping that a ‘big win’ is just round the corner. The more you do this the more absorbed you become in the activity.

This is why gambling is so habit forming. If you have lost control with your gambling, and gambling isn’t fun for you anymore read on, this leaflet may help; or if you know someone who is not gambling responsibly, pass on this leaflet.

Do you have a gambling problem?

The following questions have been devised for gamblers to ask themselves

  • Have you put at risk important or significant relationships, educational studies, a job or your career because of gambling?
  • Do you chase losses by continuing or quickly returning to gamble when on a losing streak?
  • When you win do you have a strong desire to return and win more?
  • Have you lied, stolen or borrowed to get money for gambling?
  • Are you reluctant to spend gambling money on anything else?
  • Do you ever gamble for longer than you had planned?
  • Do you ever use gambling to escape worry trouble, disappointment or frustration?
  • Do you feel depressed or suicidal because of your gambling?
  • Are you in debt because of your gambling?
  • Have you ever sold your own or your family’s possessions to attain money to gamble or to pay gambling debts?

The more you answer ‘yes’ the greater the likelihood of a serious gambling problem. Speak to someone about this.

Strategies for help

Talk about it

  • Be honest, firstly with yourself and then with others.
  • Talk about it with someone you trust; your family, a friend, a counsellor or call the GamCare Helpline.
  • Talk to your casino General Manager, they do understand. Their experience in the industry gives them an awareness of the issues involved. There are a number of options that the casino can implement to help you get the gambling dependency under control.
  • Request to self exclude from the casino by either completing a form or speaking to a Casino Manager. The Manager will explain the self exclusion programme to you and the minimum 6 month period of exclusion.
  • Consider setting financial limits by limiting the amount of money that can be withdrawn.
  • Regularly take a reality break; get up and walk away from the gaming activity.
  • Resign from the casino in writing stating the reason for your resignation.
  • Most of all take responsibility for yourself. Don’t run away from your problems, it never solves anything.

Practical Steps

  • Stop all gambling while breaking the habit.
  • Look for patterns in your behaviour. Do you gamble when you’re bored, stressed or under a lot of pressure?
  • Use a calendar and mark each day you do not gamble, so you can see the progress you are making.
  • Ask someone you trust to handle your money for an agreed amount of time (e.g. 3 months).
  • Reward yourself after a period free from gambling by spending some of the money you have saved on yourself.?
  • Remember take one day at a time. Overall be optimistic, you can overcome a gambling dependency. Some gamblers find it impossible to go back to gambling without losing control, whilst others at a later stage are able to return to controlled gambling.

Help & Advice

Certificate of Social Responsibility

GamCare

Helpline 0808 802 0133
8am to midnight - 7 days a week
www.GamCare.org.uk

Provides information, advice and counselling to individuals, their family and friends who
are concerned about problem gambling.

Gamblers Anonymous (GA)

Helpline – 020 7384 3040
www.gamblersanonymous.org.uk

A self help fellowship of compulsive gamblers wanting to address their gambling problems. Their sister organisation, GamAnon, runs groups for partners/families of compulsive gamblers groups are helped weekly throughout the country..

Gordon House Association

Helplines - 020 8778 3331/
01384 241292
www.gordonhouse.org.uk

Providing accommodation, therapy and rehabilitation for compulsive gamblers and internet counselling service..

National Debtline

Helpline 08088 084000
www.nationaldebtline.co.uk

Offers advice and support to enable callers to deal with their debts in a pro active and informed way. Self help information packs are sent free to individuals with debt problems.

Gamble Aware

www.gambleaware.co.uk

Established by the Responsibility in Gambling Trust (RIGT) to provide advice and information about responsible gambling.

Community Action for Responsible Gaming (CARG)

www.carg.co.uk

Community Action for Responsible Gaming is an initiative unique to Aspers and seeks to constructively address problem gambling
issues in society. It is a voluntary, not-for-profit group, made up of a cross section of community representatives including the Police, the Church, GamCare and Aspers management, designed to facilitate discussion, increase knowledge and reduce the risks of problem gambling.

If you feel that you or someone you know needs advice regarding gambling problems, please do not hesitate to speak to any of the
Aspers Casino Management team.

Gambling Therapy

www.gamblingtherapy.org

Gambling Therapy is a site dedicated to providing online help, advice and information to anyone affected by a gambling problem and operates in multiple languages

Privacy Policy

This is the privacy statement of Aspers Group Limited.  If you feel that we are not abiding by this privacy statement, you should immediately contact us by email on northamptonadmin@aspers.co.uk and we will try to resolve your concerns.

Log Files and Cookies

A lot of the information we receive from you when you access this website, such as the domain from which you access the Internet, the date and time you access this website, is not personally identifiable but will be used by us purely for monitoring activity on our website. 

We do not use “cookies” to collect and distribute information to third parties for marketing purposes.

Information, Collection and Use

Where you have provided us with Other Information, we will use this for the purpose of dealing with your query and responding to you.

Where you have provided us with Registration Information, we will use this for the purpose of processing your application and otherwise dealing with all aspects of your membership. We will also use your contact details provided to us during registration for the purpose of informing you about related products, services and promotions of ours and of member companies in the Aspers Group by telephone, SMS, email and post. If you would prefer not to receive such information please let us know by emailing us at northamptonadmin@aspers.co.uk. In the course of running or restructuring out business, we may acquire the assets of another company or sell the assets of our company. During such transactions, information about customers is frequently considered to be a business asset that is included in such a sale or acquisitions.  In such an instance, your Registration Information and/or Other Information may be transferred.

We may disclose personal data if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with any legal process served on us or our website; and (b) protect and defend the rights of us, or our website or users of our website.

We do not and will not sell your Registration Information or Other Information to anyone.

Security

We have technological and operational procedures in place to protect this information from loss, misuse, alteration or destruction, and all of our employees are subject to strict obligations of confidentiality concerning all our data.

Where our registration form asks you to enter personal information, we use all reasonable efforts to protect user information. All of our users’ information, not just personal information, has restricted access. Our employees must use password-protected log-in screens to gain entry to restricted information. Furthermore, ALL employees are kept up to date on our security and privacy practices. Any time new policies are added our employees are notified and/or reminded about the importance we place on privacy and what they can do to ensure your information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.

You may at any time request a copy of the data we hold on you by sending an email to northamptonadmin@aspers.co.uk.

Site Links

The materials that can be linked from linked sites are not maintained by us and we are not responsible for the contents thereof. Any reference to a linked site or any specific third party product or service by name does not imply or constitute its endorsement by us, and you assume all risk with respect to its use.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.  You will have a choice as to whether or not we use the information in this different manner.  We will use information in accordance with the changed privacy policy unless you notify us that you wish to unsubscribe.

Copyright Notice

The copyright in the contents and materials of this website is owned by Aspers Group Limited. As content on the web site is copyrighted, any unauthorised use of any materials on the web site may violate our rights pertaining to such material. If a user downloads the materials on the web site for personal or non-commercial use, the user must retain all copyright and other proprietary notices contained in the original materials on any copies of the material. Materials on the web site may not be modified, reproduced or publicly displayed, performed or distributed or used for any public or commercial purposes.

Disclaimer

The materials contained in this web site are for general information only and do not constitute advice on any matter.  We accept no responsibility for any loss caused by reliance on any statement contained in this web site.  Links to other sites from these pages are for information only and we accept no responsibility for any material contained within those sites.

Due to the nature of the electronic communication process, we cannot, nor do we, guarantee or warrant, that access to our website (or any part of it) will be uninterrupted, or without delay and we accept no liability in this respect.  Furthermore, whilst we make all reasonable attempts to exclude viruses from this website, we cannot ensure that it will be free of viruses and we cannot and do not accept any liability in this respect.  You are therefore recommended to take all appropriate safeguards before downloading or accessing information from this website.

This disclaimer and any claim based on use of information from this website shall be governed by the laws of England and the parties submit to the exclusive jurisdiction of the Courts of England and Wales.

Use of site: Users must be over 18 years old and comply with English law.

This site contains information, content, features, products and services which are suitable only for persons over 18. Therefore this website, and any part of it, is only available to those who are over 18 years of age. This site operates in accordance with and complies with all elements of English law, including data protection. By continuing to the next page or visiting, using, viewing the whole or any part of it or having any involvement whatsoever with this website you are confirming that you are over 18 and will not misuse the website in any way and continue to use this site in accordance with and compliance with all elements of English law. If you are under 18 years of age or do not agree to be bound or abide by this notice then you are not authorised to or visit, use, view the whole or any part of it or have any involvement whatsoever with this website and must leave the website immediately. We reserve the right to take action against those who do not.

Dispute Procedure

Aspers fully supports the objective detailed in the 2005 Gambling Act that gaming be conducted fairly and openly. Should you have any complaint or dispute about any gaming related decision, a member of our management team should be able to settle the problem for you at the time. However, should you not be satisfied with their decision, and all internal avenues of dispute resolution have been exhausted you may refer the matter to the Independent Panel for Casino Arbitration (IPCA). This panel is tasked with reviewing any complaints or disputes relating to the casino industry that cannot be settled internally.

The process for settlement of any gaming related dispute is as follows: -

  • The matter should be raised with the Dealer and/or table inspector at the time;
  • If you are not satisfied with their decision, it should be raised with the Pit Boss or Floor Manager, again, at the time;
  • If you are not satisfied with their decision, you should put your concerns in writing to the General Manager of the casino, at the casino address.
  • If still not satisfied with the decision, you should put your complaint in writing to:
    Group Compliance Manager
    1 Hans Street, London, SW1X 0JD

Independent Panel for Casino Arbitration (IPCA)

  1. Should all internal avenues have been exhausted and you are still not satisfied with the decision regarding your gaming complaint or dispute, you may refer the matter in writing to the Independent Panel For Casino Arbitration (IPCA) at the following address: IPCA, PO Box 61748, London, SW1X 9WH.
  2. The panel is largely comprised of retired senior members of the Gambling Commission or other independent reputable casino industry experts. A list of panel members and their credentials can be found on: www.nci-forum.co.uk
  3. Please note that IPCA will only handle disputes received in writing and after they are entirely satisfied that all possibilities of an internal solution have been fully explored. Therefore, if you have not taken the matter through the above internal disputes procedure, the IPCA will refer it back to you until the internal process has been fully exhausted.
  4. A member of the panel will acknowledge receipt of your written complaint within 7 days of receipt
  5. . The panel member will conduct a thorough and considered review of all the circumstances and evidence relating to your dispute and complete an independent assessment of its relative merits or otherwise.
  6. The company is not legally bound to abide by any IPCA decision but would normally do so, other than in exceptional circumstances.
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Terms and Conditions

Slots Tournaments

Monday – Thursday, 10am and 1pm
Daily Winners get £25 Slots Bet + Entry to the Final

Final on Sunday 6pm - 1st Prize £300

  1. Tournaments are run two weeks in every month
  2. Monday to Thursday at 10am and 1pm
  3. Final takes place on Sunday at 6pm
  4. May Tournaments will run Monday April 13th – Thursday 16th, Final May 20th AND Monday May 21st May 23rd, Final on May2 6th.
  5. Tournament open to Aspire members only (Blue, Bronze, Silver and Gold) and must be aged 18 or over. Photo ID is required to become a Bronze Aspire Member and to enter the grand final
  6. Tournaments comprise of 10 heats with a maximum of 4 players that can enter each heat (maximum 40 players per tournament)
  7. Each heat will run for 4 minutes
  8. Players start with 4,000 points
  9. Players are only allowed one entry per tournament; however players could enter each tournament that takes place in one day
  10. Places in each tournament and tournament session are strictly on a first come first served basis
  11. Session and seat allocation will be determined at the point of registration and at the discretion of Aspers management, in accordance with the level of demand
  12. Sign up is on a first come first serve basis and staff will be on hand from 9.00am Monday - Thursday to sign players up
  13. 1st place for each daily tournament - £25 Slots Voucher + invite to take part in the final on Sunday
  14. Prize structure for the Final is: 1st place - £300, 2nd place - £150, 3rd place - £50
  15. Entry is free, no purchase necessary, pre-registration essential
  16. Not open to employees of Aspers Group Limited or anyone associated with the company or its employees
  17. The management of Aspers Northampton reserves the right to refuse any pre- registration request for entry into a tournament and participation of any nominated substitute in any tournament
  18. All entrants may view the Tournament Terms & Conditions prior to the commencement of the tournament and all entrants must abide by the Tournament Terms & Conditions or risk disqualification
  19. By registering for a tournament the winners agree to participate in any publicity for Aspers Casino Northampton
  20. Entry is strictly one per person for each daily tournament time ( 10 am and 1pm)
Spin the Wheel – Clary’s Offer May 2013

Terms and Conditions

  1. Available throughout May 2013
  2. Available Monday to Saturday, 6pm – 11.30pm
  3. Offer applies to main meals plus starters and desserts when purchased with a main meal.
  4. The discount awarded will be deducted from the final bill.
  5. £5 Voucher to be used on your next visit to Clary’s.
  6. This offer does NOT apply to drinks.
  7. No cash alternative available.
  8. Not to be used in conjunction with any other offers or promotions. 
  9. Management reserve the right to withdraw this offer at any time. 
  10. Any disputes must be raised immediately with a member of staff.
May Prize Draw 2013

Terms and Conditions

  1. Entry to the Prize Draw is only available to Aspire Members.
  2. Vouchers will be available for the Prize Draw between April 22nd and May 21st 2013.
  3. Aspire Members can collect one voucher per visit between 22/04/2013 and 21/05/2013.
  4. Aspire Members must deposit all vouchers eligible for inclusion in the Draw, in the drum provided at the actual Prize Draw Evening on Tuesday May 21st.
  5. All eligible tickets must be in the Prize Draw drum by 23.45 on May 21st.
  6. The Prize Draw will take place in Aspers at midnight on May 21st 2013.
  7. Aspire Members must be in the Casino at the time of the Draw to collect prizes.
  8. Winning Prize Draw tickets that are not claimed within 5 minutes of being drawn will be re-drawn.
  9. Prizes may vary from those advertised.
  10. Not to be used in conjunction with any offer.
  11. Management reserves the right to withdraw this offer at any time.
  12. Any disputes must be raised immediately with a member of the team. 
Connect 4

Terms and Conditions

  1. Collect stamps on Monday, Tuesday and Wednesday to receive 1,000 Aspire Points on Thursday.
  2. Collect one stamp per day between 08.00 – 04.00.
  3. Collect 1,000 Aspire Points on Thursday.
  4. Only one stamp card per person.
  5. Offer is available to Aspire members only.
  6. No purchase necessary.
  7. No cash alternative available.
  8. This stamp card has no cash value and is non-redeemable.
  9. This stamp card will be retained by Aspers.
  10. Not to be used in conjunction with any other offer.
  11. Management reserve the right to withdraw this offer at any time.
  12. Any disputes must be raised immediately with a member of staff.
Early Bird Matchplay

Terms and Conditions

  1. Early Bird Matchplay is available to all Aspire Members
  2. Tickets will only be issued to Aspire Members redeeming a valid Aspire Card in their own name.
  3. The named Aspire Member must be present when the Aspire Card is being redeemed.
  4. Early Bird Matchplay tickets are only available between 07.00 and 11.00 Monday - Friday
  5. The Aspire Member is entitled to receive 1 x £10 matchplay ticket per person per day for £5 cash
  6. Management reserves the right to withdraw or alter this offer at any time.
  7. Any disputes must be raised immediately with a member of the team.